Shipping/Returns

Shipping policy

We ship orders throughout the continental United States.  All orders are processed within 4 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email.  Shipping transit estimates do not include processing time. Please expect to add an extra day to the transit estimate for shipped orders. You will receive another notification when your order has shipped. Our shipping couriers are USPS and UPS.  We will choose a shipping courier at our discretion for flat fee shipping unless otherwise stated.

Review your address before completing your order to ensure the correct address including postal code has been submitted.  If you enter the incorrect shipping information and your order is returned to us, your order will be subject to an additional shipping fee to reship.  Any orders that are cancelled due to non-deliverable addresses will be refunded minus the cost of shipping.

There is no minimum order required to qualify for shipping.  We will choose a shipping courier at our discretion based on the available rates for your region.  Transit times are usually 3 – 5 business days.  Potential delays may occur due to a high volume of orders or postal service problems that are outside our control.  We do not guarantee shipping dates.

COVID-19 POSTAL DELAYS & SEASONAL POSTAL DELAY

Due to the global COVID-19 pandemic, the world's postal agencies are overwhelmed with a greater volume and extreme staff shortages. 

These agencies occasionally experience significantly longer or more unreliable shipping schedules and parcel tracking issues. 

We usually ship orders Tuesday to Saturday.

We are not responsible for and have no control over postal delays and it is not considered grounds for a refund. If you are having issues with your shipment, we can open a service ticket with the shipping carrier to try and expedite the shipping process. Email info@forgedartolley.com if you need help creating a service ticket. 

PROVIDING INCORRECT ADDRESS:

All parcels are shipped to the shipping address provided during checkout. Prior to your order being shipped, changes can be made by contacting us. Contact us immediately if you notice an error with your shipping info: info@forgedartolley.com

In the event that an order is placed and shipped with incorrect information provided by the customer (or not delivered to the correct address as a result of postal service error), the procedure is as follows:

The parcel is returned to sender (us): If the parcel is returned to our facility by the postal service, we will notify the buyer to request an address correction. We will then ship the parcel back out at the buyer's expense. 

Buyers are also responsible for any shipping fees issued by the post office for the item to be shipped back to our store. We are not responsible for any fees incurred due to customer error.

Should the buyer wish to abandon their order and/or refuse to pay for it to be re-shipped, the shipping cost will be deducted from a refund. All shipping costs already spent to send the order out/returned, will not be refunded.

The parcel is lost in the mail: If the parcel is delivered to the wrong address or gets lost by the postal service - we are not responsible for your providing the incorrect shipping information or the actions of persons employed by the postal service. A refund will not be issued. While we deeply empathize with the frustration that these situations can cause, we cannot be held responsible for customer errors or the actions of companies we do not own or operate. 

Local delivery

Free local delivery is available for orders over $75 within Northern Kentucky. For orders under $25, we charge $5 for local delivery.

Our delivery team operates from Tuesday to Saturday.  There are no deliveries made on Sunday or Monday.  

Our delivery window is from 5:15 PM – 7:00 PM Tuesday to Friday and from 10:00 AM – 4:00 PM on Saturdays.  We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.  You will also receive notifications for: when a driver is about to arrive, when the driver is at your location, and when your delivery is complete.  Please be ready to meet the driver at your door.  Once your delivery has been fulfilled, we are not responsible for any lost or stolen orders.

If you are ordering for someone else, you must provide the name and phone number of the recipient.

If you live in a condo or apartment building, please meet the driver at the building entrance.  We do not deliver to individual units within residential buildings. If your building has a concierge, we can leave the order with them. If you’d like our order left with your building’s concierge, please mention int in your delivery notes.

In-store pickup

You can skip the shipping fees with free local pickup at Forged ARTolley located at 450 Tower Dr, Verona, KY, 41092.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 – 14 business days. We will send you an email when your order is ready along with pick-up instructions.  

Our in-store pickup hours are from 5:15 PM to 7:00 PM Tuesday to Friday and 10:00 AM to 4:00 PM on Saturdays.  Please have your order confirmation email with you when you come.   

International Shipping

We do not currently offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@forgedartolley.com with your name and order number, and we will investigate it for you.

 

Shipping to P.O. boxes

Due to the size limitations of our items, we do not ship to P.O. Boxes.

Refunds, returns, and exchanges

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom or personalized orders
  • Digital Downloads

If your order arrives damaged in any way, please email us as soon as possible at info@forgedartolley.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@forgedartolley.com.